Hi, how can I help you?

Our mission is for you to LOVE your device. If you're not completely satisfied, please reach out to us, and we'll make it right.

Our commitment extends 30 days from delivery. If you encounter any issues, contact us immediately for assistance. We're prepared for all situations and ready to help.

Techtree's 12-month Warranty covers all product defects (hardware and software), or any malfunction of the phone independent of your use (such as touch-sensitive malfunction, battery failure, pushbuttons, etc.).  

If your device shows any malfunction, contact our team at warranty@techtreewireless.com with your order number to start your warranty claim. Once we receive the device, our team will repair it or send you a fully functional replacement.

What is Covered?

• Technical defects

• Faults caused by improper workmanship or materials

What is not covered?  

This limited warranty does not cover any damages due to:

• Transportation or storage

• Issues caused by third-party software or unauthorized repair

• Improper use; failure to follow the product instructions or perform any preventive maintenance

• Any components added since the item was originally sold

• Normal wear and tear or external causes such as accidents, abuse, or other actions beyond our reasonable control.

Please ensure to package your item as securely as possible, as we cannot be held responsible for any damage caused by insecure packaging during transit. We reserve the right to charge a 10% restocking fee on any return to keep our prices as low as possible. This helps us cover our shipping costs and helps us maintain our incredible pricing.

Who is Techtree™?

Techtree is a leading U.S. electronics provider that connects people around the world to reliable, Pre-Owned devices, including iPhones, Smartwatches, accessories, and more. 

We make it easy for you to purchase the personal technology you need at 40 - 70% off other retailers’ pricing, helping you to play a part in reducing electronic waste (e-waste) and get the most out of your devices. Plus, with our Pre-Owned Assurance, you’ll have peace of mind knowing your purchase is backed by our unmatched 12-month warranty and 30-day money back guarantee.

Dedicated to being the best: 

Our team is committed to providing the best in everything we do, helping to ensure the only difference between a new and Techtree Pre-Owned device is the price. From purchasing devices through Carrier Auctions and other certified dealers, to sanitizing and conducting hand tests with our 85+ point performance evaluation, every product we sell meets our incredibly high standards. And, unlike other retailers, each device is tested, cleaned, sanitized, graded, and shipped from Techtree's headquarters in Crown Point, Indiana, helping to ensure the highest quality and performance. 

We’re here for you:

Questions about your new device? Our in-house customer service team knows the ins and outs of all the devices we sell and is here to answer your questions, along with our website’s knowledge base library of helpful guides and articles. And if something isn’t right, we’ll make it right. We want you to love your new device! 

An environmentally friendly purchase you can feel good about:

As part of our commitment to providing you with a better way to purchase your next device, we are dedicated to helping reduce e-waste around the globe. In addition to reducing e-waste with every purchase from our customers, we have partnered with TheGoodAPI company to planet 1 tree for every device purchased. 

Join the Techtree family! 

Incredible savings, quality, performance, transparency, and leading customer service is what you can expect when purchase from plug. Shop now or check out our customer reviews and unboxing videos to see for yourself. And be sure to follow us on our social media channels to stay up to date on our latest offerings. 

While we cannot guarantee original accessories with each device, our team covers all accessories provided. If you receive a nonfunctioning charger, please contact us, and we'll ensure the issue is promptly resolved. 

All our devices are shipped directly from our Crown Point or Bloomington, Indiana facility, ensuring quick and reliable delivery. 

Pre-owned phones are gently used, meticulously inspected by our professional team, and repaired if needed. Plus, they come with a complimentary 12-month warranty for your peace of mind.

In contrast, new phones, while unused, may not undergo the same level of testing. They come with a limited warranty of only a few weeks, and extending this warranty will incur additional costs.

To return your device, visit our "Contact Us" page or email us at help@techtreewireless.com. Include your order number and the reason for your return. We will then email you a prepaid return label for shipping. Before returning, please ensure you remove your iCloud account from the device. Once we receive the return, we will issue a refund or expedite a replacement for you.

If you have any questions or need assistance at any point in the process, our dedicated support team is here to help. We strive to make returns as hassle-free as possible for our valued customers.

Yes, our phones are 100% legitimate. We source devices from various carriers such as AT&T, T-mobile and Verizon, as well as Apple-authorized buyback programs from across the country. Once the devices arrive at our facility, our team of technicians rigorously tests them to ensure they are fully functional and free of any issues. You can trust that each phone has been thoroughly inspected and meets our high standards for quality and performance.

Each device we receive is hand-tested by one of our trained professionals in Crown Point, IN to ensure the highest quality. Our techs test for each of the following –

• Physical Buttons
• Battery (80% charging capacity guaranteed)
• Carrier Status
• Wifi – Bluetooth – 3G/4G
• Microphone & Speaker
• SIM card reader
• Jack plug(if needed)
• Charger
• Touch ID
• Flash
• Telephone network
• Cameras
• IMEI code
• Earphones
• Factory restore
• Proximity sensor
• Oxidation
• and more!

If you are having any trouble with your device, contact our team and we’ll make things right.

We love this question! Many people don’t realize the main difference between a new device and our pre-owned one is the price.

We source devices nationwide from carriers like AT&T, T-Mobile and Verizon, as well as authorized buyback programs. Our team meticulously retests each device on 90+ key functionality points. Plus, we back them with a 1-year warranty to ensure your satisfaction. With our certified pre-owned devices, you get high-quality technology at a fraction of the cost.

Our 12-month warranty covers all product defects, including hardware and software issues, or any malfunction independent of user use (e.g., touch sensitivity, battery failure).

What is Covered:

• Technical defects

• Faults due to improper workmanship or materials

• Damage in transit (please note that you must contact us within 48 hours of receiving the device to report this.  After that, we cannot accept the device back as your warranty would be voided.)                             

What is Not Covered:

• Issues caused by third-party software or unauthorized repair 

• Improper use or failure to follow instructions

• Components added post-sale

• Normal wear and tear, external damage, or abuse

Warranty Claim Process:

Visit our return portal to start your warranty claim. Contact us at warranty@techtreewireless.com with your order number if you're having issues. We’ll repair or replace the device within 48 hours of receipt. 

Important Notes:

• Ensure secure packaging for returns; damage during transit is not covered.

• A 10% restocking fee may apply to cover shipping costs and maintain low prices.

• The warranty extends only to the original purchaser and is void if the device is tampered with.

Our goal is for you to fall in love with your new device. If you're not satisfied, you can return it for any reason within 30 days of shipment. To keep our prices low, we may charge a 10% restocking fee to cover shipping costs.

If your device has functionality issues beyond 30 days, you're still covered by our 12-month warranty. Note that physical or water damage voids this warranty.

To initiate a return, visit our returns portal. Returning a device without the original cable and adapter incurs a $10 fee per accessory. The 30-day return policy applies only to the device; accessories and mystery boxes are non-refundable.

At Techtree, we pride ourselves on delivering your device quickly and safely. We ship to every state in the US. If you place your order before 11 PM CST, it will be shipped the same day. We offer three shipping option: Free USPS Ground Advantage, 2-Day UPS Air for $10 charge, 1-Day overnight based on location. 

2-Day Shipping takes two business days. For example, an order placed on Monday will arrive on Wednesday. Please note that business days exclude weekends, so weekend orders will take longer. This option is free of charge.

We do ship worldwide! Shipping is typically handled by UPS or DHL. Once your order is placed, it takes 3-5 business days to reach you. Please note that while we provide this service, we cannot cover any additional costs related to international shipping, including taxes and tariffs imposed by your country.

Our devices are cleaned and then graded based on its cosmetic condition. Regardless of cosmetic condition, we guarantee that every device will have a Clear IMEI, No Activation Locks, and be Fully Functional.

Excellent

Looks like new at first glance. No scratches, screen burn, cracks, scuffs, nicks, dents or discoloration. No visible signs of use. Near perfect condition. Battery Health Capacity setting will be 85% or higher.

Very Good

Very minimal signs of wear. No scratches visible when screen is in use. Frame may have 1 to 3 hairline scratches. No screen burn, cracks, scuffs, nicks, dents or discoloration. Very minimal signs of wear. Battery Health Capacity setting for Apple iPhones will be 80% or higher.

Good

Moderate signs of wear. Moderate scratches may be visible when screen is in use. May have minor screen burn that does not impair functionality. Frame may have limited small scuffs, nicks, scratches or faint discoloration. Battery Health Capacity setting for Apple iPhones will be 80% or higher.

Fair

Significant signs of wear. Screen will have large, deep scratches or swirl marks and moderate screen burn that does not impair functionality. Frame will have scuffs, nicks, scratches, dents and/or discoloration. Battery Health Capacity setting for Apple iPhones will be 70% or higher.