Help Center

Our mission is for you to LOVE your device. If you're not completely satisfied, please reach out to us, and we'll make it right.

Our commitment extends 30 days from delivery. If you encounter any issues, contact us immediately for assistance. We're prepared for all situations and ready to help.

Techtree's 12-month Warranty covers all product defects (hardware and software), or any malfunction of the phone independent of your use (such as touch-sensitive malfunction, battery failure, pushbuttons, etc.).  

If your device shows any malfunction, contact our team at warranty@techtreewireless.com with your order number to start your warranty claim. Once we receive the device, our team will repair it or send you a fully functional replacement.

What is Covered?

• Technical defects

• Faults caused by improper workmanship or materials

What is not covered?  

This limited warranty does not cover any damages due to:

• Transportation or storage

• Issues caused by third-party software or unauthorized repair

• Improper use; failure to follow the product instructions or perform any preventive maintenance

• Any components added since the item was originally sold

• Normal wear and tear or external causes such as accidents, abuse, or other actions beyond our reasonable control.

Please ensure to package your item as securely as possible, as we cannot be held responsible for any damage caused by insecure packaging during transit. We reserve the right to charge a 10% restocking fee on any return to keep our prices as low as possible. This helps us cover our shipping costs and helps us maintain our incredible pricing.

Who is Techtree™?

Techtree is a leading U.S. electronics provider that connects people around the world to reliable, Pre-Owned devices, including iPhones, Smartwatches, accessories, and more. 

We make it easy for you to purchase the personal technology you need at 40 - 70% off other retailers’ pricing, helping you to play a part in reducing electronic waste (e-waste) and get the most out of your devices. Plus, with our Pre-Owned Assurance, you’ll have peace of mind knowing your purchase is backed by our unmatched 12-month warranty and 30-day money back guarantee.

Dedicated to being the best: 

Our team is committed to providing the best in everything we do, helping to ensure the only difference between a new and Techtree Pre-Owned device is the price. From purchasing devices through Carrier Auctions and other certified dealers, to sanitizing and conducting hand tests with our 85+ point performance evaluation, every product we sell meets our incredibly high standards. And, unlike other retailers, each device is tested, cleaned, sanitized, graded, and shipped from Techtree's headquarters in Crown Point, Indiana, helping to ensure the highest quality and performance. 

We’re here for you:

Questions about your new device? Our in-house customer service team knows the ins and outs of all the devices we sell and is here to answer your questions, along with our website’s knowledge base library of helpful guides and articles. And if something isn’t right, we’ll make it right. We want you to love your new device! 

An environmentally friendly purchase you can feel good about:

As part of our commitment to providing you with a better way to purchase your next device, we are dedicated to helping reduce e-waste around the globe. In addition to reducing e-waste with every purchase from our customers, we have partnered with TheGoodAPI company to planet 1 tree for every device purchased. 

Join the Techtree family! 

Incredible savings, quality, performance, transparency, and leading customer service is what you can expect when purchase from plug. Shop now or check out our customer reviews and unboxing videos to see for yourself. And be sure to follow us on our social media channels to stay up to date on our latest offerings. 

While we cannot guarantee original accessories with each device, our team covers all accessories provided. If you receive a nonfunctioning charger, please contact us, and we'll ensure the issue is promptly resolved. 

All our devices are shipped directly from our Crown Point or Bloomington, Indiana facility, ensuring quick and reliable delivery.