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Concerned about quote adjustments? Here's exactly how we handle every inspection.
Every device is evaluated with the same standardized process, based on the condition you selected at quote.
If your device differs from what you described, we show you what we found before any change to your offer.
Don't agree with a revised offer? We'll ship your device back for free, or re-evaluate it, with no obligation.
Open Settings, About phone to see the exact model (for example Galaxy S24 Ultra). Selecting the right model keeps your quote accurate.
Back up your data, remove your Google and Samsung accounts to clear the activation lock, take out the SIM and SD card, then factory reset.
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